APPLYING A COMPREHENSIVE APPROACH TO PERSONNEL TRAINING IN FOOD INDUSTRY ENTERPRISES

Abstract

Modern food industry management currently faces a number of challenges, including a shortage of qualified personnel and the need to implement new, comprehensive, and systemic approaches based on quality management principles. The aim of this study was to determine the effectiveness of training methods for line personnel at food industry enterprises using an integrated approach and to develop a practical implementation of the implemented methods, including an effectiveness assessment. The study utilized theoretical and empirical research methods, as well as statistical quality management tools. The effectiveness of key employee training and development methods was analyzed from the perspectives of production and service personnel, as well as HR department staff. The survey revealed that production employees identified mentoring as the most effective training method, while service personnel rated training and business simulations as the most effective. Using the results obtained during the first stage, a comprehensive employee training program was developed and implemented using a pastry shop as an example, based on an assessment of the necessary competencies for each group. Training was conducted comprehensively, combining various methods and forms of instruction, including both theoretical foundations and hands-on practical training. The performance assessment showed positive dynamics both in determining the level of developed competencies among employees and in the growth of the organization's financial indicators