PRACTICE OF APPLYING QUALITY MANAGEMENT METHODS IN THE ORGANIZATION OF THE TRADE INDUSTRY

Abstract

Intensive development and high competition in the trade industry market pushes trade organizations to search for and implement new management methods. Existing approaches to management do not always find their application in trade industry organizations due to the lack of motivation of organization managers to develop their own management. The introduction of individual quality management methods in accordance with the requirements of the ISO 9001 standard, version 2015, in trade organizations will enhance interaction with stakeholders, develop an internal quality culture, and increase employee motivation. The purpose of the work is to show the practical application of process and risk-based approaches, as well as to economically justify the importance of using quality management methods in organizing the trade industry. The essence of the research methodology: identification of the main problem in the organization of the trade industry, application of process and risk-oriented approaches to solving the problem, economic assessment of the main processes of the organization under consideration, determination of development directions. The results obtained: the main problem in organizing the trade industry is determined - a decrease in sales; a register of basic processes and criteria for evaluating their effectiveness is determined; A matrix of the distribution of responsibility for processes was compiled, analysis was carried out; The main risks are determined and “restraining” events are proposed; The economic assessment of the main processes is given, recommendations have been made to increase the efficiency of the organization’s management system.